If you encounter an issue where the Astra Pro ZIP file is unzipped during download, it is likely due to the Safari browser settings.
This problem prevents you from uploading the plugin to WordPress, which requires the plugin file to be in ZIP format.
To resolve this issue, you need to disable the setting Preferences in your Safari Browser and other browsers too. Follow the steps for your specific browser below:
Safari Browser
- Go to the Safari browser’s Menu. Navigate to Safari > Settings. At the bottom of the General tab, disable the checkbox option of Open “safe” files after downloading.
- Now, visit the Store account and you will be able to download the Astra Pro or even other plugin’s zip files successfully without being unzipped.
Firefox Browser
- Go to the Firefox Menu (Hamburger Icon-Top Right Corner) under Options > Applications or Search Applications.
- Now under, Applications, you must see a Search Bar, you should search for ZIP.
- Besides the ZIP option, you will have to change the Action to Always Ask or Save File.
Chrome Browser
By default, Chrome does not automatically unzip the files. So you should not face any issues with the Chrome browser.
If you are still facing issues on the Chrome browser, you might want to temporarily disable all the extensions, which might have this feature.
Note: If you try opening or clicking on the downloaded zip in the browser’s Downloads section, you might find it unzipped. Instead, simply visit the downloads folder and use the zip directly to upload it.
For Other Browsers
You will need to contact the support team of the browser company for help or on how to find a solution to this issue.
Final Steps
Once, the plugin’s Zip is downloaded successfully, you can upload it. This document lists the steps.
If you continue to experience difficulties, please contact Astra Support by opening a ticket below. We’re here to assist you.
